Jiří Kocourek,
7/18/2012
The quality of mediation services for migrants in the Czech Republic has been discussed for a long time and the undisputed fact is that these services are largely provided in an unprofessional way. Klub Hanoi has long been promoting the professionalization of its provision; already in 2007, we were the first organization that created a pilot training module for Czech-Vietnamese intercultural assistants whose mission is to bring members of Czech and Vietnamese culture to effective communication at a professional level. The second pilot module was implemented in 2011. In each course, a group of trained bilingual Czech-Vietnamese intercultural assistants has been formed and the services of these intercultural assistants are widely used by Klub Hanoi as well as other entities.